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Consumer Relations
Many patients are very satisfied with their health care and we receive compliments for the services we provide. Compliments provide a very clear indication of what consumers value about MNCLHD and the work we do.
Health service staff would like to know when you’ve been impressed or pleased with the service you’ve received. Health services can use these examples to share good practise among their staff. Also, compliments can help boost morale and can encourage staff to provide excellent service again.
If you’ve experienced excellent service from one of our health care teams or from an individual staff member, please let us know.
It doesn’t have to be in writing, just pick up the phone or write to us via email or through our feedback form below.
If you have concerns about your health care, please contact us. The Consumer Relations office will put you in touch with the right team and provide a confidential, respectful and safe space for talking.
It doesn’t have to be in writing, just pick up the phone, write to us via email or through our feedback form.
After hours complaints should be directed for interim management to the ‘on-call’ senior manager of the particular facility or service.
Consumer Relations
Mid North Coast Local Health District
Port Macquarie Health Campus
PO Box 126
Port Macquarie NSW 2444
Email address: MNCLHD-ConsumerRelations@health.nsw.gov.au
Phone: 1800 726 997
Monday to Friday 8am – 5pm
Aboriginal Hospital Liaison Officers (AHLOs)
We have dedicated Aboriginal Hospital Liaison Officers (AHLOs) to support you.
Call 1800 726 997 to speak to an AHLO today.
Let’s Talk: Tell us what you think brochure
Health Care Complaints Commission
The Health Care Complaints Commission acts to protect public health and safety by resolving, investigating and prosecuting complaints about health care.
Visit the Health Care Complaints Commission to find out more about the complaints process and how to make a complaint.
General enquiries and feedback
You can access a printable feedback form here.
Emergency services information
Visit the ‘Emergency numbers‘ page for a range of emergency contacts including:
- Ambulance services
- NSW Mental Health Line
- Lifeline
- Beyond Blue
- Suicide Call Back Service
- Kids Helpline
- NSW Poisons Information
- Your local hospital Emergency Department
MNCLHD health facilities and services contact details
For individual hospital contact details visit the ‘Your Hospitals‘ page.
For individual community health contact details visit the ‘Your Community Health Centres‘ page.
For individual services contact details visit the ‘Your services‘ page.
Media enquiries
We work closely with the media to inform the public of issues that may affect or improve their health and wellbeing. The Mid North Coast Local Health District’s Media and Corporate Communications team also respond to enquiries about health services in our facilities and communities. Visit the Media enquiry page for contact details.