Your First 90 Days with MNCLHD

Working in MNCLHD

Congratulations and welcome to the Mid North Coast Local Health District community.

There’s always plenty to learn when you start a new job. We have made it less daunting by breaking your orientation and induction into bite sized chunks.

Whether you work in one of our many community services and clinics or at any of our hospital sites, you will be invited to complete an online orientation as well as attend a practical orientation session. Your letter of offer will provide further details and a date for you to attend the MNCLHD Mandatory Practical Orientation Day. This is usually at the hospital site closest to where you will be working.

Our Online Orientation Program enables you to work at your own pace, covering important corporate information and NSW core mandatory training.

Your manager/supervisor will complete a department/service induction with you covering key health, safety and facility information relevant to your new role.

Over your first days and weeks in your new workplace, you will get to meet your team, and learn what is expected of you in your role.

You will meet with your manager and receive guidance in what essential learning you need to complete at this time.

There will be a checklist of items to ensure you have received all of the safety and wellbeing information for you in your role, including things like your ID badge and computer systems access.

Towards making it to three months in your job, you will have settled in and are well on your way to a rewarding career in health.

A final check that you have everything you need will be completed by your manager and together you will set a plan for your year ahead and beyond which will be recorded in the Performance and Talent (PAT) system.

Your orientation

The MNCLHD operates an online corporate orientation program to begin the orientation process. Different staff modalities require different education and training and your manager will advise you of the required orientation for your role.

You should be automatically targeted to the appropriate orientation learning pathway in My Health Learning, alternatively you can access each of the pathways below by searching for ‘Corporate Orientation’ in the My Health Learning Course Calendar.

Face to face orientation sessions are held at both Coffs Harbour and Port Macquarie Base Hospitals each month. These sessions include mandatory training such as fire safety, manual handing, personal protective equipment and some clinical competencies for nursing and midwifery staff.

Additionally, nurses and midwives are required to attend Between the Flags (DETECT) Deteriorating Patient Program. The online Between the Flags modules and face to face session are generally held on day three of Orientation week.

Our Respecting the Difference Program and Violence Prevention programs are essential learning in the first month of your employment. In some instances, these will be attended in your first two weeks of orientation.

Your hiring manager will discuss your orientation requirements and will book appropriate training via people support and nurse education teams.

Once you have completed the online and face to face to requirements, your manager will go through an induction checklist with you on you first day in your new role. This checklist includes information regarding policy and procedure, position description, workplace safety and discussions around your professional development.

Programs and processes

Once you have received your letter of offer, your hiring manager will forward your activation email that contains instructions on how to set up your StaffLink ID and password.

A StaffLink ID is a NSW Health employee number (payroll number), you will use your ID to set up single sign on credentials, including a password and security questions to enable you to login and access most NSW Health applications.

The MNCLHD Intranet is used to share information, collaboration tools, applications, career opportunities, operational systems and latest news from across the district.

You will need a StaffLink number to access the intranet as well as being logged into an MNCLHD workstation.

You can also access important staff information from home via the MNCLHD Website – Staff-Hub.

Now that you have your StaffLink login details you can access My Health Learning. My Health Learning (MHL) is the Online learning management system for NSW Health staff.

MHL provides online and face to face education and can be accessed from work or home. Training that you complete in MHL is centrally recorded in the system and your training record stays with you throughout your career in NSW Health.

The My Health Learning Learner Interface   steps you through navigation and important features of the MHL interface. Additionally, there are minimum requirements for NSW Health workstations as well as non-NSW workstations which provide functionality requirements including preferred Internet browsers for the most effective use of MHL.

Edge and Chrome are supported browsers and make sure you regularly delete your browser history to ensure correct functionality.

If you are having technical difficulties with My Health Learning, you will need to log a SARA Ticket or contact the State Wide Service Desk: 1300 285 533

It is a requirement of all employees working within NSW Health that an identification (ID) badge, identifying the employee’s first and surname, be worn at all times. The staff ID badge also provides electronic access to our facilities and secure areas.

The process for obtaining your ID badge differs between locations and your manager will be able to help complete and submit access forms.

Once you receive your ID badge, it is your responsibility to ensure it is not lost or used anyone other than yourself. Lost or stolen ID cards must be reported and an incident report submitted.

Your manager will upload your work roster to the HealthRoster application and will outline the responsibilities in regards to rostering, shift availability and notifications. HealthRoster Employee Online is the application all staff can access to view their roster.

Search and Request Anything (SARA) customer portal is a cloud-based support portal for any IT, payroll, HR, finance and general enquiries you may have.

SARA includes the State Wide Service Desk (SWSD), for any service requests for pay enquiries, IT workstation or application issues, technical issues, or software/application issues. To contact the SWSD call 1300 285 533.

If you have a payroll enquiry, the SARA customer portal has various knowledge articles to help assist you and your manager/supervisor in resolving your pay query promptly. You can also contact local workforce teams by using the HR General Enquiry Form via SARA.

You and your manager are required to have a one-on-one ‘formal’ performance and development review and goal setting conversation at least once per year.

PAT is the online system implemented across all of NSW Health to record performance and career development goals and capture performance and development review (evaluation) records.

You (and/or your manager) will enter your performance and development goals into the NSW Health Performance and Talent (PAT) system at the beginning of the annual cycle in preparation for evaluation (review) by you and your manager at the end of the cycle.

To learn how to use PAT effectively search ‘Performance and Talent’ in My Health Learning and complete the training you need at the time, for example:

  • PAT Creating Goals (20 mins) – Course Code 387468595
  • PAT Creating a Performance Document (15 mins) – Code 391172781

NSW Health has a state-wide uniform policy outlining the requirements for all staff to wear a specific uniform unless they are employed in an exempt role. Uniforms are designed to identify various roles within the health service and are consistent across the State.

Uniforms are available via an online ordering system, Total Apparel Management System. Uniform allocation is based on StaffLink/payroll employment details, therefore occasionally staff who have changed roles may experience a delay in ordering their uniforms whilst they await the update of their payroll details.

Please speak to your manager or educator if you have concerns regarding uniform ordering.

All staff are responsible for identifying incidents and for taking immediate action to ensure the safety of patients, visitors and other staff.

Clinical and corporate incidents, near misses and complaints are to be recorded in the incident management system, ims+ as soon as practical after they are identified.

For more information, view the Incident Management Policy and all employees are directed to complete the IMS+ online learning on My Health Learning.

The Asset and Facilities Management system (AFM Online) is a state-wide system allowing every staff member access to submit maintenance requests for either a building or asset for their facility.

To access AFM Online, go to the MNCLHD intranet page and select: Work Support Centre/Physical Resources/Capital Works centre and click on AFM Online.

There are also knowledge articles available through SARA to assist you.

IT – AFM Online: How to – Update your Primary Location (

IT – AFM Online: How to – Raise a ‘Facilities’ Service Request (

IT – AFM Online: How to – Raise a ‘Biomedical’ Service Request (

If you require any assistance, contact AFM Online Systems Support Manager on 02 6656 7183.

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