GP Practice Information

The MNCLHD has introduced online appointments to improve the quality of communication between patients, local GPs and specialists through the use of video conferencing for follow up appointments

Online appointments can greatly improve the quality and coordination of care for the patient, compared with the traditional discharge summary and GP follow up

The MNCLHD will be connecting with practices through Microsoft Lync. The benefit of this software is that there are no purchase costs for the Practice. To participate in a meeting the practice will need to install a web app that is simply downloaded as part of an initial set up process. This download only needs to be done once for each computer or device being utilised for online appointments.

MBS Information

Some important points to note regarding MBS payments for appointments using telehealth technologies include:

  • The patient must be located in a telehealth eligible area (ie: not RA1)
  • A Health Care Professional must be present throughout the appointment (this can be the GP, Practice Nurse or Nurse Practitioner)
    NB, each health care professional has different MBS item numbers
  • Video and audio must both be in use throughout the appointment
  • MBS item numbers for GP’s will change depending on the duration of the appointment
  • Patient clinical records must be kept on the consultation from the Health Care Professionals at both ends.

For more information on the MBS items click here.

To check patient eligibility based on their address click here.

Room Set Up

To run a successful online appointment you will need to find a room which is:

  • Private
  • Quiet
  • Will have no disruptions.

Before the appointment also check the room for:

  • Things that can be seen by the camera behind the people in the appointment
  • Glare from windows
  • Lighting and shadows.

There are a number of organisations that offer training in telehealth, links are below:

The Royal Australasian College of Physicians (RACP) click here for further information.

Australian College of Rural and Remote Medicine (ACRRM) click here for further information.

University of Queensland click here for further information.

Royal Australasian College of Surgeons (RACS) click here for further information.

Other Links

There is a lot of other information available on telehealth.

Some useful links are provided below:

Australian Medical Board click here for further information.

Royal Australian College of General Practitioners (RACGP) click here for further information.

Download GP Information Sheet