Mid North Coast Local Health District provides a range of public health services to Mid North Coast communities. Our aim is to provide quality and excellence in regional health care.

Our core values of collaboration, openness, respect and empowerment help make this aim a reality.

Telehealth connects clients, carers and health care providers, improving access to quality public health care, particularly in rural and remote parts of NSW.

What is Telehealth?

Telehealth is the delivery of health services and information using telecommunication technology. Telehealth can be leveraged to support new and innovative models of care and facilitate equitable and timely access to safe, sustainable and optimal health.

MNCLHD has a wide range of telehealth services implemented strategically across the Mid North Coast which can be accessed from locations including:

  • In hospital
  • In community health centres
  • At home.

MNCLHD aims to utilise telehealth to provide health care to people who experience restricted access to care and to provide support and education to staff members who work in regional and remote locations.

Examples of Telehealth



Connecting with your Doctor from Home.


Health Care Professionals Working Together.


Providing Health Care where it’s Needed and at the Right Time.



The main benefits of telehealth are for patients.  The telehealth initiatives aim to provide such benefits as,

  • Reduced travel
  • More convenience
  • Family being able to be involved
  • Local health care teams being more involved.

Telehealth solutions are not a “one-size-fits-all” approach. Telehealth may not be appropriate for your health care situation for a number of reasons. One of the main reasons is that health care professionals cannot complete a physical examination themselves.

What are My Rights?

It is always your choice to be involved in Telehealth. If you prefer face to face care that is up to you, telehealth is just one option. You may cease your involvement in telehealth at any time even during a session.

What about my Privacy and Confidentiality?

Just like in face to face consultations with health care providers, ‘private’ or ‘sensitive’ issues about your treatment may be discussed during a videoconference consultation. Your privacy and confidentiality is always maintained.

  • Videoconference consultations are not taped.
  • During videoconference consultations, no one will be in the room without your knowledge.
  • Before a videoconference consultation, health care providers will explain what is involved and answer any questions.

Further information on privacy and confidentiality can be found here.

Consumer Perspective

I found the service very convenient. I gained access to something on the spot that would have otherwise been delayed.

Anna lives in a small remote town in western NSW. Anna has Parkinsons’s Disease. During a particularly bad bout of her symptoms, Anna was transferred 800km to the nearest referral hospital for treatment. Anna had a lengthy hospital stay, where she was isolated from her home and family.

Anna was yearning to return home. Case conferences on the Telehealth network with her Health Care Service, were used to plan an earlier discharge from hospital. Anna, her carer and local health staff were connected via Telehealth with the staff at the referral hospital, to discuss Anna’s ongoing treatment prior to her discharge from hospital.

Once home, Anna along with her carer and local health service staff, were supported by the specialist team at the Referral Hospital. Telemedicine made it possible for the Referral Hospital to monitor Anna’s progress and guide her continued rehabilitation.

Contact and Further Information

For further information regarding the Telehealth strategies that are in place in your area, contact the MNCLHD Telehealth Manager Sandra Haynes at

Phone: 6588 2914


Or speak to your health care professional about any Telehealth strategies that may be applicable to your care.

Download the Telehealth Information Brochure here:

Telehealth Information Brochure ReadSpeaker Listen (in new window)