National Relay Service

The National Relay Service (NRS) is an Australia-wide phone service for people who are deaf or have a hearing or speech impairment.

It is also available to anyone who wants to call a person with a hearing or speech impairment, click here to find out more.

Features of the service

The NRS is available to everyone at no additional charge.

Terms and conditions

By using the services provided by the NRS you are agreeing to these terms and conditions.

Your privacy

The NRS is committed to protecting the privacy of the content of all calls and the identity of callers.

If you have a complaint 

The NRS has a complaints policy which seeks to ensure a fair and effective response if anyone has a concern or complaint about the NRS. And you can make a complaint here

The NRS is an Australian Government initiative funded by a levy on eligible telecommunications carriers.