Patient Reported Measures

Patient Reported Measures (PRMs) capture outcomes and experiences that matter to patients

Patient Reported Measures.

The NSW Agency for Clinical Innovation (ACI) PRMs Program aims to enable patients to provide direct, timely feedback about their health related outcomes and experiences. This feedback is intended to drive improvement and integration of healthcare across NSW. Additionally, the program aims to add value to the patient and clinician, the healthcare service and the system. PRMs can be broken into two specific groups:

Patient Reported Outcome Measures (PROMs)

Patient Reported Experience Measures (PREMs).

Patient Reported Outcome Measures (PROMs)

PROMs capture the patient’s perspectives about how illness or care impacts on their physical, mental, emotional health and wellbeing. PROMs are used to provide real time feedback to clinicians about what matters most to patients in regards to their care, treatment and overall quality of life.

In the PRMs Program, standardised and validated tools are used to measure patient outcomes including quality of life and symptoms related to specific treatments, symptoms, diseases or conditions. It is important that PROMs are completed directly by the patient (or carer). This information can then be used in care planning and decision making to provide timely person-centred care and ensure appropriate referrals based on identified patient needs.

Patient Reported Experience Measures (PREMs)

PREMs capture a person’s perception of their experience with healthcare services. Various indicators are collected through validated anonymous surveys.

In the PRMs Program, PREM surveys have been developed through expert reference groups and collaboration with local services to provide a realistic gauge of patient experience, as well as providing information for local service improvement. In this context, sites and services are using the timely results of the PREMs to drive service and quality improvement activities, building the findings into Plan, Do, Study, Act (PDSA) activities.