Mid North Coast Seasonal Demand

Key Priorities and Outcomes

Key clinical leaders from MNC primary and secondary sectors, supported by executives and staff within the LHD and PHN, met in 2017 to discuss how best to manage the winter peak influenza and summer peak tourist demand placed on our region’s health services.

The range of activities agreed are now collectively known as ‘Seasonal Demand’ which has the common aim to better support people who are likely to have unplanned or avoidable hospitalisations. In 2018 both sectors are working to prevent winter exacerbations and identify common approaches that we can use throughout the year.

Key outcomes we hope this work will assist with include:

  • A reduction in the number of unplanned admissions to our Mid North Coast hospitals
  • An improvement in the coordination of care between our primary and acute care teams
  • Improved health outcomes and patient experiences through more patient centric approaches or sharing information that increases clinical capacity and job satisfaction.

Seasonal Demand consists of a number of activities, including;

  • Health Literacy: A key principle agreed was to see individual patients as partners in managing their health and to ensure they obtain, process, and understand the various health care options or messages appropriate to their situation in support with their trusted GP, specialist, or allied health professional
  • Population Health Campaign: this is being launched in stages throughout winter 2018 and will implement a population-wide campaign to address infectious respiratory conditions and winter self-care. North Coast Primary Health Network, Mid North Coast LHD and Northern NSW LHD have co-produced a range of new posters to help encourage flu shots and good respiratory hygiene this flu season. Order your posters today https://ncphn.org.au/archives/news/winter-2018-posters
  • Regular GP Campaign: As part of promoting proactive management of healthcare, there is a campaign to encourage the community to have a regular GP and to ensure that hospital and other providers are notified of who each patient’s GP is.