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Compliments or concerns about your healthcare

Pay a compliment

Many patients are very satisfied with their health care and we receive compliments for the services we provide. Compliments provide a very clear indication of what consumers value about the Mid North Coast Local Health District (MNCLHD) and the work we do.

Health service staff would like to know when you have been impressed or pleased with the service you have received. Health services can use these examples to share good practice among their staff. Also, compliments can help boost morale and can encourage staff to provide excellent service again.

If you have experienced excellent service from one of our health care teams or from an individual staff member, please let us know if you would like to pass on your compliment by contacting MNCLHD Consumer Relations.

Make a complaint

It’s important for you and your family to say what you think about the health services you receive at the MNCLHD – especially if you were not satisfied with them. If you would like to make a complaint or discuss concerns about your care please contact MNCLHD Consumer Relations.

Lodge a complaint with the Health Care Complaints Commission

The Health Care Complaints Commission is independent of the public health system. It receives and assesses complaints about health care practitioners and health care services (generally referred to as health service providers). Anyone can lodge a complaint with the Commission.

The Commission will explain the process of making a complaint and provide assistance if you need it. Complaints must be in writing and may be made about the professional conduct of a health service provider that affects the care and treatment of an individual.

If you prefer a language other than English ring the Commission via their Telephone Interpreter Service on 131 450.

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