Physiotherapist Meagan Kelly proudly displays the Coffs Harbour milestone.

Port and Coffs OACCP reaches Patient Reported Measures Milestone

Dec 19, 2023

The Osteoarthritis Chronic Care Program (OACCP) is a Leading Better Value Care (LBVC) initiative of NSW Health focused on providing conservative care for people with hip and knee osteoarthritis. Patients are commonly those waiting for elective joint replacement surgery or are referred to the program by their GP for coordinated multidisciplinary management.

The Coffs Harbour and Port Macquarie Osteoarthritis Chronic Care Program (OACCP) began collecting Patient Reported Measures (PRM) surveys in July 2021 as part of the program’s focus on comprehensive assessment and patient-centred care.

Both Coffs Harbour and Port Macquarie OACCP recently reached a key milestone of completed PRM surveys, with the services achieving 1500 and 1000 completed surveys, respectively.

The PRM program is part of the NSW Health Value Based Health Care Program. Patients can provide outcome measures in the form of health-specific questionnaires back to the clinicians to assist with their clinical care or anonymous experience measures as feedback on the care received.

Questionnaires are collected using the Health Outcomes & Patient Experience (HOPE) platform. Patients or their carers can complete the surveys using their own device, an iPad supplied by MNCLHD, or remotely using SMS or email. A future extension of HOPE Phase 2 will see the integration of the HOPE platform into the MNCLHD Electronic Medical Record.

Currently, PRM is part of 38 outpatient services and inpatient wards within the LHD, with most of these falling under the LBVC, Integrated Care and Collaborative Commissioning programs. Newly endorsed clinical programs for PRM survey collection include Rehabilitation, Stroke and Transitional Aged Care Programs.

The Agency for Clinical Innovation will continue to partner with the MNCLHD to implement PRMs across various clinical programs within the district. For any queries or if you are interested in establishing PRM, please contact MNCLHD PRM project managers Clinton Gibbs:, Ashma Shrestha Dawadi or Andrew Wong

Nicola Tabor and Ashleigh Page display the milestone achieved in Port Macquarie.

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