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exterior photo of Kempsey hospital

Patients rated their care in hospital significantly higher than the NSW average (84 per cent rating it ‘very good’ compared to 71 per cent across NSW) as well as how well organised their care was (85 per cent rating it ‘very well organised’ compared with 70 per cent across NSW).

Patients rate MNC hospital care highly

Nov 10, 2021

Nine out of 10 adult patients admitted to hospitals across Mid North Coast Local Health District (MNCLHD) have given positive ratings of their care, according to new data published today by the Bureau of Health Information (BHI).

BHI’s latest Adult Admitted Patient Survey, released today, asked patients admitted to hospital about their views of care across a broad range of areas.

Patients surveyed from across MNCLHD provided positive feedback on the safe, high-quality care they received – 91 per cent rated their overall experience of care as either ‘very good’ or ‘good’.

The dedicated health professionals within MNCLHD received very high ratings from their patients. Nearly all patients (93 per cent) rated the doctors who treated them as ‘very good’ or ‘good’. An even higher proportion of patients (94 per cent) rated the nurses who treated them as ‘very good’ or ‘good’.

Most patients surveyed (87 per cent) also reported ‘always’ having confidence and trust in the nurses treating them, and 82 per cent said they ‘always’ had confidence in the doctors treating them. Most patients (88 per cent) also reported they were ‘always’ treated with respect and dignity.

MNCLHD Chief Executive Stewart Dowrick said these results show improvements have been made across many hospitals in the district but noted the feedback from patients would be used to make further improvements.

“We’ve seen some great examples of staff going above and beyond to improve the care they deliver to their patients, and it is great to see this with most patients rating their care so highly,” Mr Dowrick said.

“None more so than Kempsey and Macksville who have received higher than average ratings from patients across an array of questions, including cleanliness. However, we know there is always more work to be done and we will continue to work hard to deliver the high-quality care our community expects from us.”

Between mid-2012 and mid-2021 Mid North Coast Local Health District increased its workforce by an additional 1,128 full time equivalent staff – an increase of 41.3 per cent including 137 more doctors, 538 more nurses and midwives, and 85 more allied health staff.

In 2021-22, MNCLHD will invest $741 million in its health services, an increase of $35 million on the previous financial year’s annualised budget.

INDIVIDUAL HOSPITAL RESULTS

Macksville Hospital: outperformed similar sized hospitals across the state with 89 per cent of patients surveyed rating their care as `very good’ – the highest in its category.

Kempsey District Hospital: patients rated their care in hospital significantly higher than the NSW average (84 per cent rating it ‘very good’ compared to 71 per cent across NSW) as well as how well organised their care was (85 per cent rating it ‘very well organised’ compared with 70 per cent across NSW).

Coffs Harbour Hospital: most patients (93 per cent) rated their doctors as ‘very good’ or ‘good’.

Port Macquarie Hospital: most patients (92 per cent) rated their doctors as ‘very good’ or ‘good’.

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