Nurse talking to a patient

Mid North Coast patients rate hospital care highly according to the latest Bureau of Health Information results.

Patients across the Mid North Coast rate hospital care highly

Nov 09, 2022
This article was published 2 years ago.

More than nine out of 10 adult patients admitted to hospitals across Mid North Coast Local Health District (MNCLHD) have given positive ratings of their care in a new report published today by the Bureau of Health Information (BHI).

BHI’s latest Adult Admitted Patient Survey, released today, asked patients admitted to hospital about their experiences across a range of important aspects of care.

More than 1,100 patients surveyed from across MNCLHD provided positive feedback on the safe, high-quality care they received with 94 per cent rating their overall experience of care as either ‘very good’ or ‘good’.

The dedicated health professionals within MNCLHD received very high ratings from their patients. Nearly all patients (96 per cent) rated the doctors who treated them as ‘very good’ or ‘good’. Similarly, 95 per cent of patients rated the nurses who treated them as ‘very good’ or ‘good’.

MNCLHD Chief Executive Stewart Dowrick welcomed the findings and thanked patients for their feedback which shows pleasing improvements across many hospitals in the District in the way teams are delivering patient-centred care to the community.

“Our staff have worked exceptionally hard to improve the care they deliver to their patients, and we will continue to so, but it is gratifying to see most patients rating their care so positively, particularly during such a challenging period with the Delta and Omicron waves of COVID-19,” Mr Dowrick said.

“Kempsey and Macksville were standouts, receiving some of the best results in the state from patients across an array of questions, including timely and coordinated care, cleanliness, communication and privacy. We know there is always more work to be done and we will continue to work hard to deliver the high-quality care our community expects and deserves.”

Between mid-2012 and mid-2022 Mid North Coast Local Health District increased its workforce by an additional 1,192 full time equivalent staff – an increase of 43.7 per cent including 145 more doctors, 558 more nurses and midwives, and 88 more allied health staff.

In 2022-23, MNCLHD will invest $776 million in its health services, an increase of $28 million on the previous financial year’s annualised budget.


Coffs Harbour Hospital: almost all patients (96 per cent) rated their doctors as ‘very good’ or ‘good’.

Port Macquarie Base Hospital: almost all patients (95 per cent) rated their doctors as ‘very good’ or ‘good’.

Kempsey District Hospital: patients rated their care in hospital significantly higher than the state average with 85 per cent rating it ‘very good’ and 82 per cent of patients rating their care as ‘very well’ organised, also above the state average.

Macksville Hospital: outperformed similar-sized hospitals across the state with 83 per cent of patients surveyed rating their care as `very good’.


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