Visitor Information

NSW Health has restricted access to hospitals and health care facilities where vulnerable patients receive care. This is to help protect elderly people, those with chronic medical conditions or those with low immunity from the spread of coronavirus (COVID-19). Patients receiving treatment and care are especially vulnerable to the transmission of coronavirus (COVID-19) and may be critically at-risk if exposed. 

Visitor Restrictions

Patients can only be visited by ONE VISITOR PER PATIENT EACH DAY.

Visitor Screening

All visitors to our hospitals and health care facilities will be screened before entry. You will be asked COVID-19 related questions and your temperature will be taken. 

You must not enter any hospital or health care facility if you:

  • are awaiting a coronavirus (COVID-19) test result
  • are unwell with symptoms of coronavirus (COVID-19), such as a cough, sore throat, runny nose, shortness of breath, or fever
  • arrived in Australia within the last 14 days
  • have been diagnosed with coronavirus (COVID-19) and have not yet been given clearance from self-isolation
  • have had known contact in the past 14 days with a person who was a confirmed case of coronavirus (COVID-19).

Face Mask Requirements

NB: Children 12 years and under are not required to wear a mask.

How to Wear a Mask

It’s important that you know how to safely put on and take off a face mask and ensure you wash your hands first and avoid touching your face.

Information on how to put on and take off a face mask (poster) can be viewed here

What can happen if you don’t wash your hands before touching your mask: view here.

How to make a cloth mask

Instructions for how to make a cloth mask can be found here.

COVIDSafe app

The COVIDSafe app is a tool that helps identify people exposed to coronavirus (COVID-19). This helps us support and protect you, your friends and family. Find out more about the COVIDSafe-app at the Australian Government Department of Health.

UPDATED: 24 September 2020